Important notes

• Requests must be raised within the allowed window shown on the order; late requests may not qualify.
• The item must be unused and in its original condition, packaging, tags, and accessories.
• Refunds (where applicable) are processed to the original payment method or as store credit after the returned item is verified.
• Change-of-mind returns, custom or made-to-order items, and hygiene-sensitive products may be excluded.
• Self-pickup (Self Picked) orders are not covered by the platform's return / exchange process — the buyer collects directly from the seller, so any return or exchange is a direct matter settled between the buyer and the seller.