This seller's policy: Exchange only (no refund). The platform's return & exchange terms are below.
When can you Return?
- The product arrived damaged, broken, or defective.
- The wrong item was delivered (different from what was ordered).
- The product is materially different from its description or photos.
- Parts or accessories are missing from the package.
- The return is requested within the allowed window (e.g. 3 days of delivery).
- The item is unused and returned in its original packaging with all tags/accessories.
When can you Exchange?
- The wrong size, colour, or variant was delivered — swap for the correct one.
- The product has a manufacturing defect — replaced with the same item.
- The item was damaged in transit — replaced with a fresh unit.
- A same-price variant swap, subject to stock availability.
- The exchange is requested within the allowed window and the item is unused, in original packaging.
Important notes
- Requests must be raised within the allowed window shown on the order; late requests may not qualify.
- The item must be unused and in its original condition, packaging, tags, and accessories.
- Refunds (where applicable) are processed to the original payment method or as store credit after the returned item is verified.
- Change-of-mind returns, custom or made-to-order items, and hygiene-sensitive products may be excluded.
- Self-pickup (Self Picked) orders are not covered by the platform's return / exchange process — the buyer collects directly from the seller, so any return or exchange is a direct matter settled between the buyer and the seller.
